Frontend Hotel experience in Barcellona
During this period I was responsible for managing reservations and handling guest check-in and check-out procedures, ensuring a smooth and professional hospitality experience. I coordinated bookings from Booking.com and Airbnb, regularly updating availability and responding to guest inquiries and requests. My duties also included entering and maintaining guest information on the Aparto platform, as well as issuing and sending invoices to both private customers and corporate clients via email. In addition, I managed the creation and administration of digital keys for property access and monitored room conditions before guest arrivals and after departures. Throughout guests’ stays, I provided support and assistance to address any needs or concerns. I worked closely with the operations team to ensure efficient service delivery and the proper management of accommodation facilities. - Silvia
